SAP ASM Services
Terrenos SAP Application Support and Maintenance services (ASM) is a more flexible way of managing and optimizing SAP business applications for our customers. Terrenos SAP ASM models is designed to assist IT Managers achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the SAP environment.
Our SAP ASM services is committed to establish a high performance, quality operation by providing reliable support processes, focused information on services, and flexibility and the ability to recognize trends and adapt quickly to technical and business needs of our customers.
Terrenos support models combines the traditional support models with flexi models of outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.
Value Proposition
Dedicated SAP & Digital Transformation Support Team
Dedicated team of 50+ certified SAP consultants providing Functional, Technical, Basis, Security, Integration, SAP BTP, Data & Analytics, AI, and Cloud services. Continuous upskilling on SAP S/4HANA, SAP Rise, GROW with SAP, SAP Business AI, and emerging technologies.
Flexible Global Support Model
24x7 support, follow-the-sun operations, nearshore/offshore delivery, remote administration, managed services, on-demand support, and dedicated customer success teams tailored to business requirements.
SLA-Driven Service Excellence
Proven experience in delivering AMS, IMS, and Managed Cloud Services with measurable SLAs, consistently meeting or exceeding performance, availability, and customer satisfaction targets.
Advanced Monitoring, Automation & AIOps
Enterprise-grade monitoring, automated alerting, predictive analytics, root cause analysis, observability, and AI-driven operations to proactively identify and resolve issues.
Cloud & Infrastructure Services
Expertise in SAP RISE, GROW with SAP, cloud migration, cloud operations, disaster recovery, high availability, infrastructure modernization, and multi-cloud environments across AWS, Azure, and Google Cloud.
SAP BTP Services
Comprehensive capabilities in SAP Integration Suite, SAP Build, SAP Datasphere, SAP Analytics Cloud, Extension Suite, API Management, Event Mesh, SAP AI Core, and custom application development.
AI & Intelligent Automation
Enablement of SAP Business AI, Joule, Generative AI, Machine Learning, Intelligent Document Processing, RPA, and AI-driven business process optimization.
Cybersecurity & Compliance
SAP Security, GRC, Identity & Access Management (IAM), audit support, vulnerability management, compliance monitoring, and cyber resilience services.
Data & Analytics Excellence
SAP Datasphere, SAP BW/4HANA, SAP Analytics Cloud, reporting, dashboarding, data governance, master data management, and enterprise analytics solutions.
DevOps & Platform Engineering
CI/CD implementation, Infrastructure as Code (IaC), automation frameworks, release management, containerization, and cloud-native application support.
Continuous Service Improvement
Regular governance reviews, service optimization initiatives, automation opportunities, innovation workshops, and continuous enhancement of support processes and SLAs.
Scalable Resource Model
Flexible ramp-up and ramp-down capabilities to support upgrades, migrations, S/4HANA transformations, rollouts, cloud projects, and business expansion initiatives.
Proactive Landscape Management
Leveraging SAP Solution Manager and SAP Cloud ALM for monitoring, testing, change management, root cause analysis, business process monitoring, and lifecycle management.
Business Continuity & Resilience
Backup management, disaster recovery planning, high-availability architecture, business continuity services, and operational risk mitigation.
Innovation-Led Partnership
Strategic advisory services, digital transformation roadmaps, cloud modernization strategies, AI adoption programs, and business process innovation aligned with customer goals.
Outcome-Focused Delivery
Focus on measurable business value through improved operational efficiency, reduced total cost of ownership (TCO), accelerated innovation, enhanced user experience, and increased business agility.